Summary

  • Scrum Master certified
  • ITIL V4 Foundation certified
  • ISO 20000-1:2018 – Information Technology Service Management System and ISO 19011:2018 Internal Auditor certified
  • Experience in Fintech and Public Sector
  • Proficient in JIRA, Confluence and ServiceNow

Results-driven, ambitious professional with experience in IT Service Management and Agile leadership. Always seeking to improve processes whilst achieving targets and exceeding customers’ expectations. Champions collaborative working, transparency and prioritisation.

Qualifications and certifications

  • Postgraduate Diploma in Law, BPP University Manchester
  • Geography BA (Hons), University of Manchester
Key Engagements
  • Introduced agile working to five-person commercial admin team with daily stand-ups and Kanban board, resulting in better collaboration, transparency and efficiency
  • As audit project manager, led external audits of invoicing system and frequent internal audits
  • Redesigned meetings and presentations at multiple companies, with shared result of increased attendance and improved engagement. Made content more relevant and targeted to audience and used innovative presentation methods
  • Conducted full-time Scrum Master duties at the Home Office, including pastoral management
  • Trained colleagues in ITIL, Agile methodology, use of systems (such as Jira and ServiceNow) and reporting
  • Project coordination of public beta products at Home Office
  • As incident manager, eliminated incident backlog of 120+ tickets and maintained it in low single digits for two years

Motto:
A seed cannot become a sunflower without embracing change

Contact Details:

[email protected]